Help with Achiral AI.
Achiral is an ACT-R-inspired organic AI memory platform for teams, individuals, and agents. For direct assistance, raise a support ticket with your team's assigned Shepherd through the admin dashboard.
What we can help with
Memory quality
Chiro is missing useful context, recalling the wrong thing, or carrying forward memory that should be corrected.
Connectors and workflows
A connected tool is not syncing, a workflow is stuck, or an approval path is not behaving as expected.
Access and permissions
Users, roles, organization settings, or connector permissions need review.
Account and billing
Plans, invoices, cancellations, SLA questions, or account administration need attention.
What to include
A little context usually makes support faster. Send whatever you have; do not include secrets, private keys, or credentials.
- Your organization name and the email address you use with Achiral.
- The page, assistant, connector, or workflow where the issue happened.
- What you expected to happen and what happened instead.
- Any relevant timestamps, screenshots, request IDs, or source links.
Before opening a request
For setup questions, start with the docs. For outages or service interruptions, check platform status first. For billing or contract questions, contact us directly.